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Social ecology and environmental design : case studies in environmental design research / Richard Chase Disponibilidade: Exemplares disponíveis para referência: Biblioteca ISPA Consulta LocalCota: S4 EDRA10 (1). :
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Service management effectiveness / compil. David Bowen ; co-aut. Richard Chase ; co-aut. Thomas Cummings Nível de parte analítica: Conclusion : the state of sercice management knowledge • Communication with customers about service quality • Managing interactions between operations and marketing and their impact on customers • Evaluating the role and place of marketing in service firms • Managing relationships with customers : a differentiating philosophy of marketing • Making continual improvement a competitive strategy for service firms • Impact of information technologies on operations of service sector firms • Measuring and managing service quality • Creating personalized service delivery systems • Applying behavioral management techniques in service organizations • Managing human resource issues for high-contact service personnel • Alternative strategies for creating service-oriented organizations • Strategic implications of service technologies • Service technologies : key factors in manugfacturing strategy • Key strategic decisions for service firms • Rethinking strategy for service management • Suppose we took service seriouslyPublicação: San Francisco : Jossey-bass Publishers, 1990Descrição: 414 p.Disponibilidade:
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Man-enviroments interactions : evaluations -the state of the art in environmental design research -1974 / compil. Stephen Margulis ; co-aut. Richard Chase ; co-aut. Robert Bechtel Nível de parte analítica: Undermanning and architectural accessibility • Application of behavior setting analysis and undermanning theory to supermarket design • Experimental investigation of undermanning theory • Undermanning theory in the context of mental health care environments • Undermanned environment : a universal theory • Methods in environmental design research • Design a programmed environment for the experimental analysis of social behavior • Designs for learning : case/space studies in a university, a prison, a laboratory, and a public school • Recreational uses of space : an inner city case study • Design of learning environments for infants • Social ecology and environmental design : case studies in environmental design research • Privacy as a behavioral phenomenon : coming of age • Privacy as personal control • Privacy preferences among relocated institutionalized elderly • Marital invisibility and family privacy • Concept of privacy in childhood and adolescence • Privacy : a conceptual analysisPublicação: Stronosburg : Edra, 1974Descrição: 288 p.Disponibilidade:
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Design of learning environments for infants / e outros Richard Chase, co-aut. D. Williams, co-aut. Doris Welcher, co-aut. John Fisher, co-aut. Sylvia Gfeller Disponibilidade: Exemplares disponíveis para referência: Biblioteca ISPA Consulta LocalCota: S4 EDRA10 (1). :
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Conclusion : the state of sercice management knowledge / Richard Chase, co-aut. Deborah Kellog Disponibilidade: Exemplares disponíveis para referência: Biblioteca ISPA Consulta LocalCota: S2 BOWE1 (1). :
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Acquisition of route and survey knowledge from computer models / e outros Matt Rossano, co-aut. Sandra West, co-aut. Travis Robertson, co-aut. Michael Wayne, co-aut. Richard Chase Nível de conjunto: Journal Of Environmental Psychology, Vol. 19, nº 2 (1999), p. 101-115Disponibilidade: Exemplares disponíveis para referência: Biblioteca ISPA Consulta LocalCota: R6 (1). :
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