| 000 | 00683naa a2200169 4500 | ||
|---|---|---|---|
| 001 | 98867 | ||
| 090 | _a98867 | ||
| 100 | _a20040322 y0pory5003 ba | ||
| 200 | 1 |
_aIncreasing the usability of interactive voice response systems _eresearch and guidelines for phone-based interfaces _fRobert Schumacher, co-aut. Mary Hardzinski, co-aut. Amy Schwartz |
|
| 461 | 1 |
_aHuman Factors _vVol. 37, nº 2 (1995), p. 251-264 |
|
| 606 | 1 | _aComportamento Organizacional | |
| 686 | _a3600 - Psicologia Organizacional | ||
| 700 | 1 |
_aSchumacher _bRobert |
|
| 701 | 1 |
_aHardzinski _bMary |
|
| 701 | 1 |
_aSchwartz _bAmy |
|
| 856 | 4 | _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/r7.htm | |