| 000 | 00608nam a2200169 4500 | ||
|---|---|---|---|
| 001 | 6401 | ||
| 090 | _a6401 | ||
| 100 | _a20040322 2001 y0pory5003 ba | ||
| 200 | 1 |
_aDelivering satisfaction and service quality _ea costumer-based approach for libraries _fPeter Hernon, co-aut. John Whitman |
|
| 210 |
_aChicago _cAmerican Library Association _d2001 |
||
| 215 | _a181 p. | ||
| 606 | 1 | _aBiblioteconomia e Documentação | |
| 686 | _a2790 - Biblioteconomia e Documentação | ||
| 700 | 1 |
_aHernon _bPeter |
|
| 701 | 1 |
_aWhitman _bJohn |
|
| 856 | 4 | _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/bib.htm | |