| 000 | 00589naa a2200157 4500 | ||
|---|---|---|---|
| 001 | 51724 | ||
| 090 | _a51724 | ||
| 100 | _a20040322 y0pory5003 ba | ||
| 200 | 1 |
_aWhy satisfied customers defect _fThomas Jones, co-aut. W., Jr. Sasser |
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| 463 | 1 |
_eH.B.S.P., 2000 _vBoston _vp. 140-151 _tBreakthrough ideas : 15 articles that define business practice today _06609 |
|
| 606 | 1 | _aPsicologia Organizacional | |
| 686 | _a3600 - Psicologia Organizacional | ||
| 700 | 1 |
_aJones _bThomas |
|
| 701 | 1 |
_aSasser _bW. _cJr. |
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| 856 | 4 | _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm | |