000 00587naa a2200157 4500
001 141104
090 _a141104
100 _a20040322 y0pory5003 ba
200 1 _aCreating personalized service delivery systems
_fW. Sasser, co-aut. William Fulmer
463 1 _eJossey-bass Publishers, 1990
_vSan Francisco
_vp. 213-233
_tService management effectiveness
_013558
606 1 _aPsicologia Organizacional
686 _a3600 - Psicologia Organizacional
700 1 _aSasser
_bW.
701 1 _aFulmer
_bWilliam
856 4 _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm