| 000 | 00544naa a2200145 4500 | ||
|---|---|---|---|
| 001 | 141097 | ||
| 090 | _a141097 | ||
| 100 | _a20040322 y0pory5003 ba | ||
| 200 | 1 |
_aCommunication with customers about service quality _fValarie Zeithmal |
|
| 463 | 1 |
_eJossey-bass Publishers, 1990 _vSan Francisco _vp. 369-383 _tService management effectiveness _013558 |
|
| 606 | 1 | _aPsicologia Organizacional | |
| 686 | _a3600 - Psicologia Organizacional | ||
| 700 | 1 |
_aZeithmal _bValarie |
|
| 856 | 4 | _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm | |