000 00614naa a2200157 4500
001 141082
090 _a141082
100 _a20040322 y0pory5003 ba
200 1 _aManaging quality in home-care services
_fBenny Hjern, co-aut. Lennard Blomquist
463 1 _eLexington Books, 1991
_vMassachusetts
_vp. 39-55
_tService quality : multidisciplinary and multinational perspectives
_013555
606 1 _aPsicologia Organizacional
686 _a3600 - Psicologia Organizacional
700 1 _aHjern
_bBenny
701 1 _aBlomquist
_bLennard
856 4 _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm