| 000 | 00638naa a2200145 4500 | ||
|---|---|---|---|
| 001 | 141078 | ||
| 090 | _a141078 | ||
| 100 | _a20040322 y0pory5003 ba | ||
| 200 | 1 |
_aDesign of chains of actions a prerequisite for the development and design of service strategiesand managerial processes _fFridhart Hegner |
|
| 463 | 1 |
_eLexington Books, 1991 _vMassachusetts _vp. 109-122 _tService quality : multidisciplinary and multinational perspectives _013555 |
|
| 606 | 1 | _aPsicologia Organizacional | |
| 686 | _a3600 - Psicologia Organizacional | ||
| 700 | 1 |
_aHegner _bFridhart |
|
| 856 | 4 | _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm | |