000 00627naa a2200157 4500
001 141069
090 _a141069
100 _a20040322 y0pory5003 ba
200 1 _aEvolution of research on professional service quality
_fTeresa Swartz, co-aut. Stephen Brown
463 1 _eLexington Books, 1991
_vMassachusetts
_vp. 237-249
_tService quality : multidisciplinary and multinational perspectives
_013555
606 1 _aPsicologia Organizacional
686 _a3600 - Psicologia Organizacional
700 1 _aSwartz
_bTeresa
701 1 _aBrown
_bStephen
856 4 _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm