| 000 | 00741naa a2200169 4500 | ||
|---|---|---|---|
| 001 | 141068 | ||
| 090 | _a141068 | ||
| 100 | _a20040322 y0pory5003 ba | ||
| 200 | 1 |
_aUnderstanding, measuring, and improving service quality _efindings from a multiphase research program _fA. Parasureman, co-aut. Leonard Berry, co-aut. Valarie Zeithaml |
|
| 463 | 1 |
_eLexington Books, 1991 _vMassachusetts _vp. 253-268 _tService quality : multidisciplinary and multinational perspectives _013555 |
|
| 606 | 1 | _aPsicologia Organizacional | |
| 686 | _a3600 - Psicologia Organizacional | ||
| 700 | 1 |
_aParasureman _bA. |
|
| 701 | 1 |
_aBerry _bLeonard |
|
| 701 | 1 |
_aZeithaml _bValarie |
|
| 856 | 4 | _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm | |