| 000 | 00579naa a2200145 4500 | ||
|---|---|---|---|
| 001 | 141067 | ||
| 090 | _a141067 | ||
| 100 | _a20040322 y0pory5003 ba | ||
| 200 | 1 |
_aBuilding and maintaining quality in the service relationship _fLawrence Crosby |
|
| 463 | 1 |
_eLexington Books, 1991 _vMassachusetts _vp. 269-287 _tService quality : multidisciplinary and multinational perspectives _013555 |
|
| 606 | 1 | _aPsicologia Organizacional | |
| 686 | _a3600 - Psicologia Organizacional | ||
| 700 | 1 |
_aCrosby _bLawrence |
|
| 856 | 4 | _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm | |