000 00677naa a2200169 4500
001 141065
090 _a141065
100 _a20040322 y0pory5003 ba
200 1 _aService quality and knowledge production
_fKiyoshi Kobayashi, co-aut. David Batten, co-aut. Ake Anderson
463 1 _eLexington Books, 1991
_vMassachusetts
_vp. 303-318
_tService quality : multidisciplinary and multinational perspectives
_013555
606 1 _aPsicologia Organizacional
686 _a3600 - Psicologia Organizacional
700 1 _aKobayashi
_bKiyoshi
701 1 _aBatten
_bDavid
701 1 _aAnderson
_bAke
856 4 _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm