| 000 | 00541naa a2200145 4500 | ||
|---|---|---|---|
| 001 | 104760 | ||
| 090 | _a104760 | ||
| 100 | _a20040322 y0pory5003 ba | ||
| 200 | 1 |
_aCompeting on customer service _ean interview with british airways' sir colin marshall _fSteven Prokesch |
|
| 461 | 1 |
_aHarvard Business Review _vVol. 73, nº 6 (1995), p. 101-112 |
|
| 606 | 1 | _aComportamento Organizacional | |
| 686 | _a3600 - Psicologia Organizacional | ||
| 700 | 1 |
_aProkesch _bSteven |
|
| 856 | 4 | _uhttps://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/r7.htm | |