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A sua pesquisa recuperou 7 resultados.

Resultados
	1.		Service management effectiveness / compil. David Bowen ; co-aut. Richard Chase ; co-aut. Thomas CummingsNível de parte analítica: Conclusion : the state of sercice management knowledge • Communication with customers about service quality • Managing interactions between operations and marketing and their impact on customers • Evaluating the role and place of marketing in service firms • Managing relationships with customers : a differentiating philosophy of marketing • Making continual improvement a competitive strategy for service firms • Impact of information technologies on operations of service sector firms • Measuring and managing service quality • Creating personalized service delivery systems • Applying behavioral management techniques in service organizations • Managing human resource issues for high-contact service personnel • Alternative strategies for creating service-oriented organizations • Strategic implications of service technologies • Service technologies : key factors in manugfacturing strategy • Key strategic decisions for service firms • Rethinking strategy for service management • Suppose we took service seriouslyPublicação: San Francisco : Jossey-bass Publishers, 1990Descrição: 414 p.Disponibilidade: Reservar Adicionar ao carrinho (remover)
	2.		Reflections on groups and organizations / Manfred F. R. Kers de VriesPublicação: San Francisco : Jossey-Bass Publishers , 2011Descrição: 335 p.Disponibilidade: Reservar Adicionar ao carrinho (remover)
	3.		Reflections on character and leadership / Manfred F. R. Kers de VriesPublicação: San Francisco : Jossey-Bass Publishers , 2009Descrição: 343 p.Disponibilidade: Reservar Adicionar ao carrinho (remover)
	4.		The new global leaders : Richard Branson, Percy Barnvik, ad David Simon / Manfred F. R. Kers de Vries ; Elizabeth Florent-TreacyPublicação: San Francisco : Jossey-Bass Publishers , 1999Descrição: 188 p.Disponibilidade: Reservar Adicionar ao carrinho (remover)
	5.		The neurotic organization : diagnosing and changing counterproductive styles of management / Manfred F. R. Kers de Vries ; Danny MillerPublicação: New York : Jossey-Bass Publishers , 1984Descrição: 241 p.Disponibilidade: Reservar Adicionar ao carrinho (remover)
	6.		Groups that work (and those that don't) : creating conditions for effective teamwork / ed.. J. Richard HackmanPublicação: San Francisco : Jossey-bass Publishers, 1990Descrição: 512 p.Disponibilidade: Reservar Adicionar ao carrinho (remover)
	7.		Creation of settings and the future societies / Seymour SarasonPublicação: San Francisco : Jossey-bass Publishers, 1989Descrição: 295 p.Disponibilidade: Reservar Adicionar ao carrinho (remover)