A sua pesquisa recuperou 3 resultados.

Resultados
	1.		Service management effectiveness / compil. David Bowen ; co-aut. Richard Chase ; co-aut. Thomas CummingsNível de parte analítica: Conclusion : the state of sercice management knowledge • Communication with customers about service quality • Managing interactions between operations and marketing and their impact on customers • Evaluating the role and place of marketing in service firms • Managing relationships with customers : a differentiating philosophy of marketing • Making continual improvement a competitive strategy for service firms • Impact of information technologies on operations of service sector firms • Measuring and managing service quality • Creating personalized service delivery systems • Applying behavioral management techniques in service organizations • Managing human resource issues for high-contact service personnel • Alternative strategies for creating service-oriented organizations • Strategic implications of service technologies • Service technologies : key factors in manugfacturing strategy • Key strategic decisions for service firms • Rethinking strategy for service management • Suppose we took service seriouslyPublicação: San Francisco : Jossey-bass Publishers, 1990Descrição: 414 p.Disponibilidade: Reservar Adicionar ao carrinho (remover)
	2.		Groups that work (and those that don't) : creating conditions for effective teamwork / ed.. J. Richard HackmanPublicação: San Francisco : Jossey-bass Publishers, 1990Descrição: 512 p.Disponibilidade: Reservar Adicionar ao carrinho (remover)
	3.		Creation of settings and the future societies / Seymour SarasonPublicação: San Francisco : Jossey-bass Publishers, 1989Descrição: 295 p.Disponibilidade: Reservar Adicionar ao carrinho (remover)