Resultados
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1501.
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1502.
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Decisions and organizations / compil. James March Nível de parte analítica: Gossip, information and decision-making • Information in organizations as signal and symbol • Ambiguity and accounting : the elusive link between information and decision-making • Performance sampling in social matches • Uncertainty of the past : organizational learning under ambiguity • Garbage can model of organizational choice • Bounded rationality, ambiguity, and the engineering of choice • Technology of foolishness • Decision-making and postdecision surprises • Learning from experience in organizations • Model of adaptive organizational search • Footnotes to organizational • Implementation and ambiguity • Power of power • Business firm as a political coalition • Managerial perspectives on risk and risk-taking • Financial adversity, internal competition, and curriculum change in a university • Models in a behavioral theory of the firm • Organizational structure and pricing behavior in an oligopolistic market • Introduction : a chronicle of speculations about decision-making in organizationsPublicação: Cambridge : Basil Blackwell, 1988Descrição: 458 p.Disponibilidade:
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1503.
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1504.
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Service quality : multidisciplinary and multinational perspectives / compil. Stephen Brown ; co-aut. Evert Gummesson ; co-aut. Bo Edvardsson ; co-aut. Bengtove Gustavsson Nível de parte analítica: Quality in services and quality in service organizations : a model for quality assessment • Service quality and knowledge production • Quality control in the service firm and consumer learning • Building and maintaining quality in the service relationship • Understanding, measuring, and improving service quality : findings from a multiphase research program • Evolution of research on professional service quality • Development of a personnel selection system for service jobs • Empowering consumers within public human services : the case for civil democracy • Strategy and organization for service • Implementing the integration of customer expectations and operational capability • Service quality and the service delivery system : a diagnostic frame work • Evaluating marketing and operations service qaulity information : a preliminary report • Service quality : multidisciplinary and multinational perspectives : an experimental study of service production ... • On the strategic implications of tangible elements in the marketing of industrial services • Design of chains of actions a prerequisite for the development and design of service strategiesand managerial processes • Development of budget/economy hotels in the united kingdom the consumer's perception of quality • Blueprinting a tool for managing quality in service • Notes on the concept of service quality and economic value • Managing quality in home-care services • Evolution of the services marketing mix and its relationship to service quality • Service quality a holistic viewPublicação: Massachusetts : Lexington Books, 1991Descrição: 350 p.Disponibilidade:
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1505.
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Doing research that is useful for theory and practice / compil. Edward Lawler ; co-aut. Allan Mohrman ; co-aut. Susan Mohrman ; co-aut. Gerald Ledford ; co-aut. Thomas Cummings Nível de parte analítica: Observations on what we have learned about useful research • Walking the tightrope between theory and practice • Critical issues in doing research that contributes to theory and practice • Organization design for the future : a collaborative research approach • Contextualism research : a natural way to link theory and practice • Stratagies with dual relevance • Doing research that makes a difference • Making knowledge more relevant to practice : maps for action • Institutional and organizational issues in doing useful research • Why our old pictures of the world do not work anymore • Challenging traditional research assumptionsPublicação: San Francisco : Jossey-bass, 1985Descrição: 371 p.Disponibilidade:
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1506.
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1507.
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Service management effectiveness / compil. David Bowen ; co-aut. Richard Chase ; co-aut. Thomas Cummings Nível de parte analítica: Conclusion : the state of sercice management knowledge • Communication with customers about service quality • Managing interactions between operations and marketing and their impact on customers • Evaluating the role and place of marketing in service firms • Managing relationships with customers : a differentiating philosophy of marketing • Making continual improvement a competitive strategy for service firms • Impact of information technologies on operations of service sector firms • Measuring and managing service quality • Creating personalized service delivery systems • Applying behavioral management techniques in service organizations • Managing human resource issues for high-contact service personnel • Alternative strategies for creating service-oriented organizations • Strategic implications of service technologies • Service technologies : key factors in manugfacturing strategy • Key strategic decisions for service firms • Rethinking strategy for service management • Suppose we took service seriouslyPublicação: San Francisco : Jossey-bass Publishers, 1990Descrição: 414 p.Disponibilidade:
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1508.
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1509.
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1510.
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1511.
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1512.
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1513.
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1514.
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1515.
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Administracao de marketing : analise, planeamento e controle / Philip Kotler Publicação: Sao Paulo : Atlas, 1991Descrição: 361 p.Disponibilidade: :
Biblioteca ISPA Retirado temporariamenteCota: S2 KOTL2 (1).
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1516.
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1517.
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It comes with the territory : an inquiry concerning work & the person / compil. A. Ginis ; co-aut. T. Sullivan Nível de parte analítica: How is work affecting american families? • Men, women, work, and family • Child rearing, parenthood, and the world of work • Workaholism : what it is • Job complexity and adult personality • Human needs and work • One more time : how do you motivate employees • Toward a dynamic-interactionalist taxonomy of work style • Work and the self • Duel career couples : individual and organizational implications • Trends in women's paid employment and occupations in america • Sexual static and the ideal of professional objectivity : conflicts in management relationships • Work : the right to right livelihood • Meaningful work • Worker participation in decision making • Meaning of work : a marxist perspective • Work eyhic : a union view • Work and its discontents • What do we mean when we talk about work? • Mobility of women into the economic mainstream • Woman's work : seeking identity through occupation • New-collar class • What you really want from your job • New psychological contracts at work • Survival of work • What happened to the work ethic? • Alienated labour • Spirit of work • Principles of scientific management • Division of work • Critical overview -work : the process and the personPublicação: Chicago : Random House, 1989Descrição: 313 p.Disponibilidade:
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1518.
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Research organizational behavior. volume 13 / compil. L. Cummins ; co-aut. Barry Staw Nível de parte analítica: Theory in organizational behavior : can it be useful? • Rise of training programs in firms and agencies : an institutional perspective • Political process of innovation • Intergroup relations and organizational dilemmas : the role of categorization processes • Behavioral negotiation theory : a framework for conceptualizing dyadic bargaining • Role of situational and dispositional factors in the enhancement of personal control in organizations • Missing role of context in ob : the need for a meso-level approach • Positive affect as a factor in organizational behaviorPublicação: Greenwich : Jai Press, 1991Descrição: 352 p.Disponibilidade:
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1519.
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Management of uncertainty : approaches, methods and applications / compil. Luc Wilkin ; co-aut. Alan Sutton Nível de parte analítica: Conflict and strategic choice • Conflict analysis techniques in strategic choice • Uncertainty, complexity and decision-making processes • Perceptual-behavioral perspective of decision-making under uncertainty • Probability and uncertainty • Risk and uncertainty in public and occupational health • Uncertainty in the negotiation and mediation of environmental disputes • Hypergame theory and methodology : the current state of the art • Modelling political uncertainty using the improved metagame analysis algorithm • Multicriteria decision aid for the management of uncertainty • Reflections on uncertainty in strategic choice • Perspective on robustness • Strategic choice approach to managing uncertainty • Introductory essay • PrefacePublicação: Dordrecht : Martinus Nijhoff Pub, 1986Descrição: 285 p.Disponibilidade:
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1520.
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