TY  - GEN
AU  - Schumacher, Robert
AU  - Hardzinski, Mary
AU  - Schwartz, Amy
TI  - Increasing the usability of interactive voice response systems
KW  - Comportamento Organizacional
KW  - 3600 - Psicologia Organizacional
UR  - https://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/r7.htm
ER  -