TY  - GEN
AU  - Gutek, Barbara
AU  - Bhappu, Anita
AU  - Liao-Troth, Matthew
AU  - Cherry, Bennett
TI  - Distinguishing between service relationships and encounters
KW  - Comportamento Organizacional
KW  - 3600 - Psicologia Organizacional
UR  - https://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/r7.htm
ER  -