TY  - GEN
AU  - Sasser, W.
AU  - Fulmer, William
TI  - Creating personalized service delivery systems
KW  - Psicologia Organizacional
KW  - 3600 - Psicologia Organizacional
UR  - https://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm
ER  -