TY  - GEN
AU  - George, William
AU  - Gibson, Barbara
TI  - Blueprinting a tool for managing quality in service
KW  - Psicologia Organizacional
KW  - 3600 - Psicologia Organizacional
UR  - https://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm
ER  -