TY  - GEN
AU  - Hegner, Fridhart
TI  - Design of chains of actions a prerequisite for the development and design of service strategiesand managerial processes
KW  - Psicologia Organizacional
KW  - 3600 - Psicologia Organizacional
UR  - https://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm
ER  -