TY  - GEN
AU  - Parasureman, A.
AU  - Berry, Leonard
AU  - Zeithaml, Valarie
TI  - Understanding, measuring, and improving service quality
KW  - Psicologia Organizacional
KW  - 3600 - Psicologia Organizacional
UR  - https://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm
ER  -