TY  - GEN
AU  - Kobayashi, Kiyoshi
AU  - Batten, David
AU  - Anderson, Ake
TI  - Service quality and knowledge production
KW  - Psicologia Organizacional
KW  - 3600 - Psicologia Organizacional
UR  - https://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/s2.htm
ER  -