TY  - GEN
AU  - Waldersee, Robert
AU  - Luthans, Fred
TI  - Impact of positive and corrective feedback on customer service performance
KW  - Comportamento Organizacional
KW  - 3600 - Psicologia Organizacional
UR  - https://catalogo.ispa.pt/opac/biblioteca/localizacao_doc/r7.htm
ER  -